Frequently Asked Questions.
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We accept all major Credit/Debit cards and PayPal.
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Yes, FREE standard shipping is available on orders over $150 AUD – apply code FREESHIP at checkout.
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We begin processing orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes after an order is confirmed, we’ll do our best to help.
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Currently, we ship within Australia.
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Orders are typically processed within 1–3 business days, with domestic delivery taking 2-6 business days depending on location and shipping method.
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At this time, local pickup is not available. All orders are shipped directly to your provided address. We’re always exploring new options to serve our customers better, so stay tuned for updates!
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Yes — all our products are thoughtfully designed with children in mind. However, we always recommend adult supervision during use.
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You may:
Exchange your item for another of equal value, or
Request store credit, valid for 2 years from the issue date.
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Travel packs can only be exchanged for another travel pack from our collection. Items within the packs are not exchanged individually. If your preferred pack is unavailable, we’ll work with you to select a suitable alternative.
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We’re happy to replace items with manufacturing defects. Please contact us within 7 days of receiving your order and include clear photos of the issue.
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You can reach us anytime through our Contact Us page or email us directly at info@zanabelcreations.com.au We’re here to help and respond within 1–2 business days.